Quote:
Originally Posted by rogerinnyc
I've been going back and forth with Kobo for weeks, trying to get them to send me a replacement for my screen defective Aura One before I return it, so I can compare them side-by-side. I offered to have them provisionally charge my credit card to ensure that I would return one, but...wait for it...they're not set up to do that. So eventually I gave up and decided just to send it back and hope that the replacement would be better.
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This is the situation I find myself in too. Kobo agreed to send me a replacement, but I was overseas at the time so told them I'd get in touch when I got back. Now I'm back but it's getting close to Xmas and I think it's pretty likely that I'll be without an e-reader for the holidays if I send this one back (well, I do have my old Touch...). Please keep us updated on whether you get a replacement in a timely fashion.