Quote:
Originally Posted by tomsem
I used chat one time and it was a complete waste of time. I didn't get dropped but they did not understand my relatively simple question and kept passing me around until I finally got frustrated and gave up.
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Yeah, chat seems to be useless, not only at Amazon but just about everywhere. I think companies must put their new trainees on chat, since all they seem to do is apologize and empathize and restate what they think you've said. I used to try to use chat for the transcript, but I end up with a transcript and still have the problem that prompted the contact, so now I use the phone unless I'm asking a simple informational-type question.
I think I'd phone Amazon and ask for a supervisor. Can't hurt, might help.