Quote:
Originally Posted by DiapDealer
I don't follow. I asked how many successful returns you've negotiated with Amazon when one-off numbers were used for purchasing. Not how many times you've used a one-off, virtual CC number for purchasing. "All of them" could be 1 or 100.
I know they're great for security. But I also know many people who think the extra layer of security they provide isn't worth the headache of trying to get a refund of a purchase that happens to go wrong. I'm trying to understand if this is the first time you've attempted to return an Amazon purchase when a one-time number was used or not.
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I think I have done 5-10 returns in the last three years. All of them have been ordered with one time numbers. I have spent a lot of money with them over that period. I only ask for a full refund if a purchase is time sensitive for me and does not arrive in time or the item is not what a client needs. I have bought almost all my tech from them over that period because as I said I would rather spend a little more to get the level of customer service they typically give.
Let me state this outright: What happened here is a complete anthesis to Amazon's typical outstanding customer service. That being said at this point I expect that level of service all the time. To have one of my few vacation weekends wasted by this is extremely vexing.