Thread: Bad experince with Amazon & Kindle Fire
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Old 11-29-2016, 02:20 PM   #26
tubemonkey
monkey on the fringe
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Quote:
Originally Posted by AnemicOak View Post
It has nothing to do with them being generous or not or a 90 day or 1 year warranty. His device is new and should be returnable for a full refund under Amazon's own return policy (whether because it's defective or because he just doesn't like it), likewise the cover. As for the warranty Square Trade may need to be called to take advantage of the 90 day full refund policy on that.

I do know that some stores have a policy of only refunding via gift card on transactions using one time CC numbers, but it doesn't sound like that's been Amazon's policy.
They offered a refurbished Fire in exchange for a device that was defective on delivery. They should've offered a new device. Then they refused to credit his payment card for returning a defective device.

I'm saying the 90-day warranty is the culprit.

If you bought a new $300 laptop from Amazon and it arrived defective, would you accept a refurbished one in exchange?
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