Quote:
Originally Posted by AnemicOak
You're perfectly clear. I'm just not sure why you aren't going through the standard return procedures on the website and returning the items if you're not satisfied with a refurb replacement (which is standard for most places when dealing with warranty issues) instead of trying to chat with support.
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Because when I went to do that I was told I needed to go through Customer Service as I used a one time Credit Card number. I do this with them all the time and have never had an issue with a return because of this. I apologize as I should have mentioned this before. It just dawned on me this might be the wrench in the works. However this does not negate the fact that Amazon has seriously dropped the ball here.
