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Originally Posted by Katie1
Kobo......I called the very 1st time and the service was Quick & Polite even called CS of Adobe & Stayed on the phone till everything worked 100%. After that I used eMail...prompt polite help.... & they call to make sure I am happy!
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I've had a few good experiences like this with Kobo and some truly horrendous ones including an issue that never got truly fully handled after nine months of communication including directly with pre-CEO Michael Tamblyn when he was Kobo's Chief Content Officer. Ultimately I'd happily buy another Kobo device though without worrying.
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B&N I got my 1st eReader from them Got stuck on the phone for Hours! Never received any help. They even Refused to Remove my sons Debit card even when I got to the point of Closing the account! Kevin finally went to the bank & had a new card issued. Poor CS Poor Product! & those on their forum that had problems sent in New eReader got Refrib in return... some several times. 1 person was on their 6th exchange when I left.
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Mostly bad experiences with them myself as well. Although when my Nook HD+ arrived with a faulty screen it was an easy in-store swap so I had a good unit the same day which was great (still have it, still works great).
Even Amazon who generally goes the extra mile isn't perfect on CS.