Quote:
Originally Posted by KimberlyFDR
Despite my best efforts they did not. I contacted chat customer service twice, phone customer service once, and forwarded my inquiry to Jeff as well. I received the same answer each time - you will need to return the item, get a refund, then buy at the lower price. Unfortunately, since the lower price was for a limited time, by the time I got the item it was back up to a higher price, so I was out the difference  I just feel like it's bad customer service to promote using Alexa-only deals, then the next day lower it by more than 1/3 as if to penalize those who actually utilized the promoted service. |
They quickly responded to my email request for a refund of the difference with a big NO as well. My item was "sold by Amazon" and the more discounted item was also "sold by Amazon", so it is not like a 3rd party seller was discounting the same item. I think it is crazy that they would discount for BF then two days later discount even more but not honor the price match. But I'm not surprised as they have been jacking up prices, turning out downgraded devices, and needlessly limiting services and device functionality in annoying ways.
ETA: I just checked the price on the BF item I bought. It was $92 on BF, $79 yesterday (Sunday), and up to $97 today (Monday)! These are all prices set by Amazon because Amazon lists themselves as the seller and shipper. Someone needs to educate Amazon on what a sell means. This is ridiculous as the price keeps rollercoasting along.