I have used both Kindles and Kobos. Both make good readers but, at the moment, unless you can find a Kobo Glo HD, Kobo have rather handed the 6" reader field over to Kindles for sharp, 300 dpi readers.
I also feel that if you were unsure if you wanted to get in to sideloading to a computer and stripping drm, then the Amazon Kindle can't be beaten for a new starter. (As HarryT said, their customer support is superior to Kobo too)
The Pocketbook Touch HD and the Tolino Vision 4 HD have the latest 300 dpi screens and some nice features but I am not sure I would recommend either as a first reader (unless you live in German speaking or central Europe). I happen to use a Tolino Vision 3 HD myself and have been very impressed with it, but I would not recommend it to a friend as a first e-reader unless I was certain that they wanted to mess with sideloading books. (Most of the e-reader people I know just want to buy and download direct to their reader, no matter what the benefits of Calibre and side loading can be).
Downloading to a computer, stripping drm, converting formats rarely have a negative impact on a book and sometimes can allow one to fix/improve a poorly formatted book but none of these things are necessary to enjoy ereading.
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