Y'all are probably right. I got into the same thing with Vista with User Account Control. I just *hate* being lumped in with the idiots who don't know what they're doing. I can see that it cuts way down on the time FW has to spend explaining to people, "No, sorry, you ordered the wrong format..blah blah..." I'm in customer service too, and there is a really fine line between treating people as idiots who don't know how to read,(even though some of them ARE idiots who don't read), and being patient enough to explain the same things calmly and clearly a hundred times a day. It still rubbed me the wrong way, though.
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