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Hi Greg,
I have gone recently through a similar ordeal with my Kindle 4. I just tried the programme once and again and got stuck at the same point as you.
After trying many times for a couple of days, I didn't touch the Kindle for 3 days. When I got back to it, it was in need of charging, which I did... and then it worked again. At the beginning the ink was a bit faint and it took longer tan usual turning pages, but after a few days it is running like new.
I'm afraid no tech advice from me, but encouragement for patience and perseverance.
Good luck ;-)
Samuel
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