Thread: Troubleshooting Can't download from Amazon
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Old 11-24-2016, 07:01 PM   #10
Cinisajoy
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Join Date: Jul 2015
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Device: K4, K5, fire, kobo, galaxy
Quote:
Originally Posted by AlexBell View Post
Thanks, Shari

I went to the site, and so far as I know followed the instructions. I according to the site my Kindle firmware is 5.8.5.0.2

Is that the latest software?

I also took the opportunity to Restart the Kindle, and then tried to download one of the Kindle ebooks from the site. Still no success.
What are the first 6 digits of your serial number?
And the firmware showing on your KT?
And when did you buy it?
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