[Katsunami]

Damn you, Noreve.

READ! READ THE *** E-MAIL! READ THE *** LETTER IN THE PACKAGE!

I've just received an e-mail from Norève support that they have received my return. The e-mail says that since the sleep function doesn't indeed work correctly on the case, they're going to remove it from that model.

Fine. That's your prerogative, to remove it instead of fixing it with a ferrite sticker like every other manufacturer has been doing since this problem was first discovered with the sleep/wake readers.

They also say that tomorrow, they're going to dispatch a new case which has the sleep function; i.e., the one with the locking clasp on the right.

**** YOU.

The return e-mail says I want a refund.
The printed e-mail conversation included in the return says I want a refund.
The cover letter says I want a refund.
The e-mail I just sent as an answer says I want a refund and not another case.

And all of them contain the bank account details.

*READ THE *** TEXT !*

I hope *SOMEONE* there actually understands English. If they send out another case, it'll cost me €10 to return it again.

Unbelievable. I can get *really* angry if support doesn't read what is sent to them. I've worked in support myself in the past, and I know first hand how annoyed customers can be if they have to repeat themselves over and over because they either get a non-working solution proposed multiple times, or a solution that's not fit for their situation, because support doesn't read the text.