Quote:
Originally Posted by Cinisajoy
In answer to your question on prices: we wish you a Merry Giftmas. Tis the season for sales.
FA la la la.
And on the returning: Amazon makes it easy. I know people that have replaced their new kindles several times before getting one they like.
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D'oh. Black Friday and all that, of course.
Amazon didn't make it easy to return the first ("faulty") All-New despite being within 30 days, they forced me to phone or chat.
To quote:
Quote:
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Originally Posted by Amazon reply to my message through their contact page
"We will be glad to help you, in this case, I suggest you to contact us via Phone or Chat to identify the exact problem with the device to fix and can create a replacement based on the warranty of your Kindle device by providing the necessary information to return your Kindle.
Please note that replacement for Kindles can only be done over the phone or chat as we need to verify your delivery address and payment card for the replacement order."
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(my emphasis)
And:
Quote:
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Originally Posted by Amazon Chat
"07:54 AM GMT Sahana: I'm sorry, since the order is within 30 days, replacement can be processed only from our end.
07:54 AM GMT mand: OK so that's different for kindles, different from any other item?
07:55 AM GMT Sahana: No, Mand. For all kindle devices, we will need to speak with you on the phone or via chat in order to process a replacement for your Kindle."
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It seems that refunds can be automated but not replacements, at least that's what I deduce. Doesn't seem logical to me. If it doesn't let me replace this one with the Paperwhite, I shall do the automated refund and then buy the Paperwhite.
They also didn't understand my question about the returns "wizard" - the automated steps. If it can't be done, it should tell you instead of letting you type in your reason over and over again assuming your internet connection is the reason the final step won't go through.
(Also during chat:
"Rest assured that you won't face the same issue with your replacement kindle device." An ambitious claim given they paid no attention to what the issue was!)
Quote:
Originally Posted by knc1
If you are writing about the PW-3 (and I think you must be - this is for future readers) - -
My personal opinion is that model is the best for the price paid.
The one that just arrived - -
It **should** be simple to return, specially when you are going to spend more money if they let you return it.
But I have no experience with the returns system myself.
I don't recall reading any posts about if replacements still have the 30 days, no questions asked, return policy.
The PW-3 is the oldest model still sold by Amazon -
If anything is reaching the end of the product life time, it would be the PW-3.
Note:
Finding a *used* PW-3 is a very rare thing.
People who have them are not getting rid of them.
It is now easier to find a *used* DX or DXG than a *used* PW-3.
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You have decided me, I'm pretty sure I will do this. Maybe Amazon will be happier with a no-questions return than a fault-blamed return? We'll see.