Quote:
Originally Posted by mand
Sorry about the delay, I was away and hardly had a minute to look at anything online.
Amazon forced me to contact by phone or chat, but when I did, they didn't want to know anything. Just "What is the fault" - no attempt to put me through to their tech team, reset the device or anything, no questions at all. I still suspect this requirement is to put people off returning kindles. Having verified my card they placed the order for a replacement, which arrived yesterday.
However the Paperwhite price has come down a lot! I'm considering returning this and getting the Paperwhite, since that's what I always wanted but couldn't afford. It will come to £20 more than this did. Anyone know why they're so reduced, is it about to be discontinued for example? If I decide to do this, I won't have any interest in the "All-New" although of course this thread will still be useful to others.
I wouldn't dream of doing this if the e-paper was the same, but this grey is much darker than the old Kindle Keyboard and therefore reading in low light is much harder. My suspicious mind thinks this is about nudging customers towards the Paperwhite. 
Also, anyone know if it is difficult to return something that was a replacement in the first place? I've had that in the past - not with Amazon - that the replacement can't be returned again, even though the original product was faulty. (Bl**** annoying it was too.) |
In answer to your question on prices: we wish you a Merry Giftmas. Tis the season for sales.
FA la la la.
And on the returning: Amazon makes it easy. I know people that have replaced their new kindles several times before getting one they like.