Quote:
Originally Posted by KimberlyFDR
I guess I'll never try another Alexa deal again  Yesterday, they had a sewing machine on sale through Alexa for $142.50 that my mother wanted, so I ordered it. Today, through Alexa, the same machine is only $95. I was informed by Amazon that they no longer honor price drops, so in order to get the $95 price I would have to generate a return label, stick it on the box when it arrives tomorrow, send it back, wait for it to be processed, get the full amount refunded, then re-order at the lower price.  So much hassle and generating so much work for the Amazon warehouse people when they could easily just issue the difference as a gift card as they had done in the past. From now on, Alexa's going to stick to giving me the weather and news. |
I strongly suggest you call back during the business day and ask the same question of a different CSR.
Worst case, you're out the few additional minutes of effort, and you can confirm your decision to swear off future Alexa deals, but there is a very good chance that another CSR will have the sense to handle the issue the far more efficient way of just crediting you the price difference.
It's worked for me.
If it doesn't, and you can float the expense, you can also just order the cheaper machine, get the return going for the more expensive one, and as soon as the new machine arrives, just slap the return label on the unopened new box and send it back as the return.
ApK