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Have you used the Feedback feature? It's up in the top right corner in small print. You have to get through some annoying questions like "how likely are you to recommend Overdrive to a friend?" but eventually you get some blank space to type in your comments or complaints.
Who knows if they take those seriously, but maybe if enough people complain about the same thing someone will notice. I complained about the lack of a list view in the wishlist, and suggested they make it possible to select more than one subject at a time in Advanced Search (for example, it would be nice to be able to search the Mystery, Suspense and Thriller categories all together instead of having to do three separate searches). I think I complained about something else too but it's been a few weeks and I don't remember for sure.
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