|
Kobo Exchange
I've been going back and forth with Kobo for weeks, trying to get them to send me a replacement for my screen defective Aura One before I return it, so I can compare them side-by-side. I offered to have them provisionally charge my credit card to ensure that I would return one, but...wait for it...they're not set up to do that. So eventually I gave up and decided just to send it back and hope that the replacement would be better. But first I wrote and asked whether my replacement would be delayed, given the out-of-stock notice on the web site. They said "no" (I've attached our exchange), but given the entry above I have my doubts.
Their customer service really is pretty terrible. There's no central record keeping, so, among the innumerous steps I had to go through to get an RMA was to provide them with a copy of their own invoice!
Back to using my H2O and Kindle Voyage for now. Still bounce back and forth in my preference!
|