Quote:
Originally Posted by =X=
I don't think an email from support constitutes a change in BooksOnBoard policy, remember that is usually a tech support giving his/her opinion, sometimes that does not always align with a policy.
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It appears to be a change - the policy, as stated in the email Lee sent me last year, WAS: reward dollars are the same as real dollars and you get reward dollars no matter how you pay for books.
The policy now appears to be: reward dollars may be used for any book, but you earn no rewards on books paid for in whole by RW and you are limited in how many RW you earn if you have a mixed payment order (this is what happened to my mother - they did not give her the full RW indicated in the order and was a clear change from last year's policy).
The wording of the email may have been just one person's opinion (if so, I would hope that person is already standing in the unemployment line; if not, well .... there are laws about liable for a reason and customers have rejected other companies for far less).
I'm still waiting to see if I'll get my promised rewards from my last order - it's been two full business days (Bob has posted here several times that they only take one) and no reply at all (and no rewards posted).