Quote:
Originally Posted by robertiv
Woah - after spending hours trying to fix this, two minutes after writing the above post I was scanning this sort of "Kobo Sucks" blog and randomly came across this post:
https://koboproblems.wordpress.com/2...upport-vector/
It worked, simple as that. Took 5 seconds. I wasn't even looking to find a fix there, was more just commiserating with other people about their terrible tech support. I kept insisting to the customer service guy that this was probably some minor software glitch and there had to be other troubleshooting possible, but he was not interested whatsoever and more or less told me to go away and have a beautiful day.
So yeah, problem resolved, but man they've got terrible support. I still will never buy another product nor recommend them to anyone because of this. |
Interesting that the page you point at gives advice on doing a factory reset which is what you stated you had done in your first message. Did you actually try the hardware factory reset (light button while powering on for the Aura HD) or did you just try the pinhole reset? Kobo support tends to suggest a factory reset as pretty much the first step.
While the instructions at
Resetting your Kobo Aura, Kobo Aura HD, or Kobo Glo could be clearer on making sure your device is powered off (hold the power switch for 20-30 seconds though nothing will show/change on the screen if the ereader is hung would be better in my opinion as the first line of the instructions), the rest is pretty standard.