Quote:
Originally Posted by issybird
Thanks for this. I spent 45 minutes on the phone last week with them regarding my HD6's inability to update and got no resolution. Once I've recovered from the extreme irritation*, I may try again and suggest this.
*I've never gotten that fabulous CS from Amazon that others rave about. It seems very typical to me. Sometimes better than others; sometimes every bit as infuriating as other vendors.
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One thing I'll probably never use again is the Chat support. Really inefficient for anything technical.