MobileRead Forums - View Single Post - Aura HD Bricked after factory reset? Any troubleshooting?

robertiv · 11-14-2016, 03:18 PM

Hi all,

I have a Kobo Aura HD. It was having the issue of the current book cover not updating on the sleep screen, instead stuck on a book I hadn't read in months. Looking online it seemed people had luck with a factory reset, so I tried that route.

However after the reset supposedly completed, instead of loading up the Kobo OS, I just had a blank screen. Trying to turn on/off with the power button just makes it flash black twice and then go back to blank white. Reset button does nothing. The computer does not recognize a device when plugged in to USB.

Kobo "customer care" (an Orwellian phrase in this case) did the usual troubleshooting advice described above that I'd already tried, then basically said You're SOL. Useless.

Am I indeed SOL? Feels like this doesn't have to be a deal-breaker, because it wasn't a mechanical issue - something in the software just got scrambled during the reset. Is there a way to manually reset the firmware or something similar? Their customer support obviously has a tiny script and then instructions to tell users to f*** off, but maybe the community is a little more tech savvy.

Any input would be appreciated! This will be the last Kobo I buy, but it'd be nice to read the books I've got left on it first.

11-14-2016, 03:18 PM	#1
robertiv Junior Member Posts: 9 Karma: 10 Join Date: Feb 2013 Device: Kobo Glo	Bricked after factory reset? Any troubleshooting? Hi all, I have a Kobo Aura HD. It was having the issue of the current book cover not updating on the sleep screen, instead stuck on a book I hadn't read in months. Looking online it seemed people had luck with a factory reset, so I tried that route. However after the reset supposedly completed, instead of loading up the Kobo OS, I just had a blank screen. Trying to turn on/off with the power button just makes it flash black twice and then go back to blank white. Reset button does nothing. The computer does not recognize a device when plugged in to USB. Kobo "customer care" (an Orwellian phrase in this case) did the usual troubleshooting advice described above that I'd already tried, then basically said You're SOL. Useless. Am I indeed SOL? Feels like this doesn't have to be a deal-breaker, because it wasn't a mechanical issue - something in the software just got scrambled during the reset. Is there a way to manually reset the firmware or something similar? Their customer support obviously has a tiny script and then instructions to tell users to f*** off, but maybe the community is a little more tech savvy. Any input would be appreciated! This will be the last Kobo I buy, but it'd be nice to read the books I've got left on it first.