Quote:
Originally Posted by tomsem
Spent an hour with Amazon customer support. No resolution, but at least I think they are more informed about the issue. We did a screen share session so they were able to see the problem for themselves. If you are having a problem with a recent Fire, I definitely recommend initiating the call on the device itself and then requesting a screen share.
I now have Fire OS 5.3.1.1. We downloaded the .bin directly using Silk, moved it to storage folder, and executed the update, all without USB cable. But it didn't update the Kindle app.
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Thanks for this. I spent 45 minutes on the phone last week with them regarding my HD6's inability to update and got no resolution. Once I've recovered from the extreme irritation*, I may try again and suggest this.
*I've never gotten that fabulous CS from Amazon that others rave about. It seems very typical to me. Sometimes better than others; sometimes every bit as infuriating as other vendors.