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Originally Posted by Josieb1
But surely customers (and book libraries) shouldn't be treated like this, transferred from one company to another without any thought and consideration. Does it take a big player like Kobo or Amazon to fail (not that I expect them to) to get some laws protecting digital libraries.
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I think they do put in plenty of thought and consideration. Not to the extent of ensuring that the new store sells the sort of book you like to buy - which would be pretty hard - but there are legal issues such as data protection. If you look at the way Sainsbury's worded things:
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By choosing to transfer your eBooks to Kobo you’ll ensure continued access to as many of your purchased eBooks as possible after our site closes on 30th November 2016
You can transfer your Sainsbury’s Entertainment on Demand eBook library to Kobo by following these two simple steps.
1. Visit the link below and follow the instructions on the page. This link is customized to you and should not be shared with anyone else.
CLICK OR TAP HERE TO BEGIN TRANSFERRING YOUR LIBRARY
2. Create your new account with Kobo or log in to your existing Kobo account and agree to the transfer Terms and Conditions
By visiting the above link and following the two steps you will be agreeing to Kobo’s terms and conditions, including their privacy policy on Kobo’s use of your personal data, and consenting to the transfer of your Sainsbury’s Entertainment on Demand eBook library to Kobo.
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I think you can see that you can opt out if you want to, and if you opt in there are Ts&Cs specific to Kobo.
Stores have simply closed down in the past without transferring customers and books elsewhere haven't they? What happened then?