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Originally Posted by Katsunami
The Noreve goes back (and if they don't accept it, I'll sell it, and that will be that for Noreve in the future).
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I just had a look at the Noreve website. They have very contradicting rules laid out there and some of them aren't even up to EU laws.
They say on the bottom of the every webpage:
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100% SATISFIED OR YOUR MONEY BACK
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But then, when you look at their terms and conditions, you'll find:
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If, for any reason whatsoever, the customer is dissatisfied with the product they have purchased, in accordance with article L120-20 of the French Consumer Code, said customer has the right of withdrawal from the purchase within 7 working days from the date the parcel was received, as long as the product is returned in perfect resale condition, and may request that the product be exchanged for another product or reimbursed without penalty, except for return costs. Therefore, the customer has 7 days to notify the company Innovacases that they wish to withdraw from the purchase and get the Customer Service Department to give them an Approved Return number.
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As far as I know it should say 14 days in accordance to EU laws. Furthermore the reimbursement should happen within 14 days, not 30 as they have in their terms (again EU law). I am no laywer, but I am quite sure EU laws trump French laws.
You were right about the not having to take back orders made to measure, but the all black all boring case ain't made to measure, even though my guess is, they'll try to tell you so.
I just hope it won't be too much of a hassle for you.
I am still not sure if I keep mine or let them have it back for good. I suspect the not working sleep/wake function is a reader problem as the cheapo cover wasn't working any better and all of you say the same about your covers as well. But the not staying shut thing bothers me because the lower corners of the device are a bit above the lower cover. They slip upwards as the cover doesn't seem to fit perfectly there. This makes my fear for potential damage to the device even bigger.
If it only weren't so damn SEXY!