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Oh, and I haven't quite initiated that return yet. Thought I had, when I'd contacted directly because the automated returns form kept dropping out at the last step. But today i woke up to an email saying kindles can't be returned without using phone or chat. I haven't had a chance to do chat yet and I'm not going to do it by phone.
Apparently they need to "identify the exact problem with the device to fix and can create a replacement based on the warranty of your Kindle device by providing the necessary information to return your Kindle." I have a suspicious mind but that could be believable for some legal reason...
... but, "Please note that replacement for Kindles can only be done over the phone or chat as we need to verify your delivery address and payment card for the replacement order." Transparently forcing the customer to interact in order to be persuaded not to return, methinx.
I'd rather send it back. I debricked the other one twice and then left it more than a year needing to be debricked, but I lived with it randomly rebooting and being very slow all the time, because debricking is time-consuming.
I didn't think the need to debrick was caused by file corruption? Or am I wrong about that?
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