Quote:
Originally Posted by irulan
Well, so far Sony does seem to claim that the PRS-505 is not available in Germany and thus they cannot repair it.
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Wow. I don't understand why different customers are getting different answers by sonys support division.
In my case the answer by sony was more helpful (even if buying a new reader was cheaper than repair and shipment):
Quote:
Michael,
...
If the issue persists, service will be required. As Sony in each country is fully responsible for the design, manufacture, sales and customer support of their own units, the Reader should be send to our service center in the U.S. for the repair. If you wish to have the unit serviced, please ship your unit to:
Laredo Repair Center
10227 Crossroads Loop
Suite# C
Laredo, TX 78045
Please package your product in the original box (if available) or a box of similar size and strength. We suggest you add bubble pack or heavily tape the original foam shell around the unit before inserting it into the box (avoid using plastic peanuts as they shift during transit). We also recommend that you choose a carrier that will allow you to track your unit to the service center and offers insurance. Sony is not liable for inbound shipping damages. Be sure to retain a copy of your shipping and insurance paperwork.
Please include the following information with your shipment:
Your name
A current email address
Contact phone number
Domestic return shipping address - *1
Note detailing all errors and symptoms
List of included parts and accessories
*1 - We strongly recommend you provide a physical U.S. street
address for UPS or FedEx delivery. If you have a relative,
friend or business associate here we strongly suggest you
use theirs. Then after they have received your unit, they can
forward it to your current location at their expense using any
carrier of your choice. Although Sony will ship your item to
any address your request, if you insist on a non-U.S. address
(or a PO/APO/FPO box), we will only ship the unit via U.S. mail.
U.S. mail deliveries will be shipped without any insurance or
tracking data purchased by Sony. In these instances you must
agree in writing to also release Sony from all liability for the
safe return of your item or we will refuse to ship the item.
You should also be aware that Sony will NOT pay for any
required import taxes, tariffs or other fees levied by your country.
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