Quote:
Originally Posted by MRC01
I don't know why that fixed it, it shouldn't be necessary especially since the brand-new device does the same thing when you first turn it on. It's confusing and frustrating many users. And, the factory reset doesn't fix it for everyone. So Kobo does have some problems to fix... but I'm happy with my KA1 now that it's working the way it's supposed to.
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My suspicion is that there is a bad setting or damaged file or something along these lines on the OS file system which is not removed, overwritten or otherwise corrected by a simple upgrade. Once in a broken state it remains in a broken state regardless of what you install. Performing a factory reset wipes the file system and restores a pristine stock image, removing whatever damage in the process.
This is merely an educated guess based on limited observation.
Regardless, I'm glad that the reset process resolved the problems you were experiencing.