Here's what a seller's response should be:
Quote:
Hello Igor,
We are sorry to hear that you have not received your order yet Invoice
#ONNNNNN, since this item is all ready in the lost shipment status, we would
be more than happy to provide you with a replacement. I will send you an
e-mail confirmation as soon as the replacement order is ready to ship out.
Please keep us posted if you receive the original package. Thank you!
best wishes,
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I would gladly recommend such seller to anyone (this is dvdpacific.com btw).