The battery being flat is a possibility. What does the LED near the power switch do when you turn it on?
The battery possibly being flat is why my factory reset instructions always start with charging the battery. The steps I give are:
- Charge the device for at least an hour.
- Hold the power switch in the off position for 20 seconds.
- Hold the light button down and turn the device on.
- Release the light button when the screen changes or the LED stops flashing.
All steps are important. If it doesn't work, try again but hold everything a little longer.
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