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Old 10-28-2016, 02:48 AM   #2
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
If the problem only happened with Windows 10, it would probably mean it is caused by one of the recent updates. But, Windows 7 wasn't affected and it should be OK.

The device might be faulty. Formatting using the Windows tools probably wasn't going to work. Try doing a factory reset on the device. That will reformat the books partition. If that fixes things, then good. If it doesn't, return it as faulty.
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