Thread: Kindle PaperWhite 2 won't factory reset - every reboot brings back old config
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Old 10-27-2016, 05:58 AM   #2
NullNix
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Posts: 929
Karma: 15576314
Join Date: Jan 2013
Location: Ely, Cambridgeshire, UK
Device: Kindle Oasis 3, Kindle Oasis 1
Quote:
Originally Posted by springjeremy View Post
Please help! I have a Kindle PaperWhite 2 (2013) WiFi (U.S., Intl.) which until yesterday worked great.

Now every time the device is reset or rebooted, it comes back to an old config that has the same 14 books on it.

I have tried formatting the drive which appears in Windows/MacOS and after reboot it just comes back with the same files.

i have dealt with Amazon support and they just tell me to buy a new Kindle.
This generally means a flash RAM failure: if the thing won't accept updates any more (or crucial metadata areas won't), you end up with flash RAM that has unchanging content. With a lot of skill you could update it further, but only to turn bits on, not off. The Amazon rep is correct: this Kindle is toast.

It's surprising to me that a Kindle would have suffered flash failure in only three years, but perhaps you were reading a lot of very large books on it?
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