MobileRead Forums - View Single Post - Kindle PaperWhite 2 won't factory reset

springjeremy · 10-26-2016, 07:52 PM

Please help! I have a Kindle PaperWhite 2 (2013) WiFi (U.S., Intl.) which until yesterday worked great.

Now every time the device is reset or rebooted, it comes back to an old config that has the same 14 books on it.

I have tried formatting the drive which appears in Windows/MacOS and after reboot it just comes back with the same files.

i have dealt with Amazon support and they just tell me to buy a new Kindle.

Is there any way I can fix this? I have tried updating it (it has version 5.8.2.1 on it) but it won't update. Update your kindle is always grayed out and after a reboot it just comes back to that same old config. I really just want to wipe this thing completely.

10-26-2016, 07:52 PM	#1
springjeremy Junior Member Posts: 2 Karma: 10 Join Date: Oct 2016 Device: Kindle Paperwhite 6th Gen	Kindle PaperWhite 2 won't factory reset - every reboot brings back old config Please help! I have a Kindle PaperWhite 2 (2013) WiFi (U.S., Intl.) which until yesterday worked great. Now every time the device is reset or rebooted, it comes back to an old config that has the same 14 books on it. I have tried formatting the drive which appears in Windows/MacOS and after reboot it just comes back with the same files. i have dealt with Amazon support and they just tell me to buy a new Kindle. Is there any way I can fix this? I have tried updating it (it has version 5.8.2.1 on it) but it won't update. Update your kindle is always grayed out and after a reboot it just comes back to that same old config. I really just want to wipe this thing completely. Last edited by springjeremy; 10-26-2016 at 07:56 PM.