Quote:
Originally Posted by HarryT
DHL, clearly. One cannot reasonably hold someone "responsible" for something that is completely outside their control. Waterstones have no "control" over DHL.
As a seller, my responsibility ends when I hand the package over to the courier.
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As someone else above, I tend to disagree. The contract between buyer ('you') and seller (Waterstones) is that 'Waterstones shall deliver
x at price
y to you'. How they do it is their concern, you're paying them to get an item at home. The company's boss my deliver it to you on his bike, they might send it per boat, air, bird, whatever, that's for them to decide. They select DHL, so they are responsible to make sure that DHL delivers the goods to the customer.
It's true that they have in their agreement (terms and conditions on the help page)
c. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.
I have my doubts on that however, I'm not from the UK but such a condition is unlawful in the Netherlands (for Dutch companies, but I believe it's an EU rule). The product is yours from the moment you or a representative sign for delivery and not a moment sooner. It's not really uncommon for companies to include such things in their terms while they know better, they use it as a false argument against the (uninformed) customer if needed.
I do hope mine gets here faster by the way :-O Ordered yesterday, now my 'order is being processed', I can't find on the site whatever that may mean for how long it's going to take before they ship it. In my experience products from the UK get here in 2 days, so I hope I'll get it this week :-)