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Originally Posted by davidfor
But they do do orders for people.
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Interesting. I had a feeling the guy couldn't really be bothered talking about this. I've also read on other forums of people ordering phones from them and being called when they arrive.
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Legally, Kobo can probably ignore you.... Of course, they should respond even if it is just a "sorry, you need to talk to the retailer" message.
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Indeed. I did ask them whether I should just return it to the shop and they said no, they would sort it out. Anyway, I've decided I'm not going to deal with them any more.
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Plus, the statement above about the 30 days for exchange or refund is not correct.
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Wow, that's great to know, thanks. Just seems to reinforce that the guy I spoke to didn't know what he was talking about. I might call them again to verify this and if it's true I'll hang onto the device until they get more stock in, even if it's after our holiday.