Typical worthless Amazon Response:
Hello Jean,
Thank you for contacting Amazon Customer Support!
I understand that you are concerned about the compatibility of the books on different devices. I'll surely assist you for this.
I'd like to inform you that most Kindle content product detail page offer information about compatibility under “Available on these devices.” Content that you've purchased previously from the Kindle Store, Digital Music Store, Amazon Video Store, and Amazon Appstore for Android are stored in the Amazon Cloud and can be accessed from your Fire tablet.
I also understand that you've spent lot of money on purchasing Kindle contents and we wholeheartedly appreciate that you are a valuable customer of Amazon. However, I would like to inform you that the format of the content is totally decided by the Publisher so is its compatibility with devices.
Please be informed, Amazon is working closely with major Kindle content publishers to make sure that more content titles will soon be available for all Amazon devices and Kindle apps.
At Amazon, we are passionate about driving continuous innovation to serve our Kindle customers in the best way possible. Your feedback about our services is definitely very important for us to continue delighting our customers.
I hope as a valuable and responsible customer of amazon you understand our limitations in this case.
I understand that you are not happy with this feature and your comments in your recent email were really appreciable and I am glad that you took out your precious time to write to us.
Rest assured that I have passed along your comments to the concerned department. We definitely value your opinion and will continue to listen and respond to our customers' concerns. We will make every effort to evaluate the information you have provided, and try our level best to lead it to program changes or enhancements.
We never expect this for customers like you. We appreciate your cooperation in this matter.
Be rest assured that we are here to make things easier for you and we'll take every action to prevent you from bearing any loss.
If you need additional assistance or have further questions, please don’t hesitate to contact us again. You can reach Kindle Customer Support by phone or chat by clicking Contact Us on our Kindle support pages at:
www.amazon.com/kindlesupport