Quote:
Originally Posted by HarryT
DHL, clearly. One cannot reasonably hold someone "responsible" for something that is completely outside their control. Waterstones have no "control" over DHL.
As a seller, my responsibility ends when I hand the package over to the courier.
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And I would never shop again with such a seller.
As a customer, I don't care if the package was lost by the seller or the courier or the postman. All I know is that they have my money and I don't have my goods. How they solve it is not my problem.
Waterstones might have no control over DHL, but they surely can send another package, possibly with another courier.