Quote:
Originally Posted by HarryT
DHL, clearly. One cannot reasonably hold someone "responsible" for something that is completely outside their control. Waterstones have no "control" over DHL.
As a seller, my responsibility ends when I hand the package over to the courier.
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Perhaps DHL lost the package, but Waterstones didn't handle the problem very well. Slow email responses (3 days) with no answers, it took over a week to get any information. They should have received some tracking-number from DHL when the package was sent, and be able to use that to get some info from DHL what the status was. Now they had no idea what have happened it seemed. Just wait 30 days...
When I ordered from B&H I emailed them some questions first and got answers 10 minutes later on every of the three mail I sent. Then I got a tracking-number the next day when the package was sent. That's how it should be. I have been tracking the package on the UPS site since than, and it got to sweden on friday, so tomorrow I should receive it
