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You have some valid points that Amazon CS hasn't been forthcoming and should probably did deeper into what exactly is going on with this book. BUT I have to agree with Cinisajoy. Amazon has is under no obligation (ethical, moral or business wise) to provide you a refund on the first three books. You bought and enjoyed them (obviously). Sure Amazon in this case is failing to provide you the last book. That's a poor business decision on their part because they are missing out on a book sale. But I don't see why they should refund you the 1st 3 parts (especially if the 4th part wasn't published yet when you bought the 1st three).
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