Quote:
Originally Posted by theducks
Issybird
Good customer service SHOULD be able to make exceptions (following CO guidelines)
In this case previous purchase history would establish 'Existing series purchase' base for that series. New series would not be covered, even if it was a Favorite author.
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Exactly.
I am not someone who bothers to contact Amazon for every unfair restriction I find. This was beyond the pale though, as it meant the story I had was incomplete.
I am a great fan of Robin Hobb, who has released a novella,
Words Like Coins, that I and other non-Americans cannot currently purchase. Like many, I have complained to her privately. She blames her publisher, apologizes and says she has no say.
I have all the other books in her series, in which the novella is set, but it is not required reading, not an integral part of the series, and so I can survive without it. Sure I feel cheated, but not in the same way as with the 4th part of a story ... especially as that part is the ending.