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@barryem - I suspect you are right, and also being a bit of a programmer myself I am no stranger to some of what you say, so I have similar suspicions myself. Still someone has the power somewhere along the way, to fix things. Even if it's just removing the book and then re-instating it, making sure it is done correctly, as many others clearly are.
What I really expect has happened though, is that no-one I chatted with has been motivated or understanding enough to push the right buttons. Sure they probably passed my concerns on, but not in the manner they needed to be. I expect my issue has been lumped in with all the regular issues related to - This title is not currently available for purchase. So I would just be seen no doubt, as one of the regular complainers, and not someone reporting an actual error. If I'd been put on the fast track pile, I would have had a result by now, I am sure.
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