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Zaroff · 10-14-2016, 03:23 PM

I read above the comment about CS being a tough job and all, but frankly, are Kobo CS playing idiots on purpose, or is it natural?

After telling them I did install 4.1.7729 and still having battery problems (twice more, after the first time I did tell them), here's the response:

"This update should have resolved these software issues. We highly recommend connecting your device to your computer and opening the Kobo Desktop Application to ensure that the update installed correctly."

How dumb can you get?

EDIT: Ok, these people are officially idiots. After explaining twice yesterday the hiccups and weirdness of battery stuff in details, here's what I get just now: "Can you please describe the battery issues that you are experiencing?"
I won't comment further or I'd get rude.

10-14-2016, 03:23 PM	#88
Zaroff Connoisseur Posts: 61 Karma: 29280 Join Date: Sep 2016 Device: Kobo Aura One	I read above the comment about CS being a tough job and all, but frankly, are Kobo CS playing idiots on purpose, or is it natural? After telling them I did install 4.1.7729 and still having battery problems (twice more, after the first time I did tell them), here's the response: "This update should have resolved these software issues. We highly recommend connecting your device to your computer and opening the Kobo Desktop Application to ensure that the update installed correctly." How dumb can you get? EDIT: Ok, these people are officially idiots. After explaining twice yesterday the hiccups and weirdness of battery stuff in details, here's what I get just now: "Can you please describe the battery issues that you are experiencing?" I won't comment further or I'd get rude. Last edited by Zaroff; 10-14-2016 at 03:33 PM.