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Old 10-14-2016, 10:14 AM   #42
macjohnmcc
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macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!macjohnmcc has a thesaurus and is not afraid to use it!
 
Posts: 13
Karma: 99846
Join Date: Mar 2009
Device: Kobo Aura One
Quote:
Originally Posted by Roro-shi View Post
I'm having the exact same problem. Not sure what to do with it except for disabling the auto lighting, which is a shame as this seemed like a very useful feature.
For all seeing this problem Kobo Support would like you to contact them through either Twitter or Facebook.

Quote:
Thank you very much for your reply and for providing us with this information.

Can you please tell us if the other individual that encountered this on their Aura One also experienced this after the update? Is there any way you can have them contact us through either Twitter or Facebook?

If this is something that is occurring, we want to ensure that it is resolved as soon as possible and in order to do so we would like to develop a case around this particular lighting issue.

We have forwarded this to the head of our development team so that this matter can be reviewed. We are awaiting next steps from them.

We sincerely appreciate your ongoing patience.
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