Thread: Firmware 4.1.7729
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Old 10-14-2016, 06:25 AM   #82
John F
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Quote:
Originally Posted by allovertheglobe View Post
...

And in terms of unhelpful customer support: I know it's frustrating on your end, but on the other side the rep cannot magically come up with a solution or fix the firmware, that's the job of the engineer(s), who conveniently don't interface with you... and while the rep can forward the issue, they cannot enforce any kind of urgency.

Sometimes all the rep can do is try to be polite and suggest a generic solution, even if he/she knows it won't do much :/
As far as customer support...

I don't care if it the reps fault, the engineer, the CEO, "the email server is down", "our computers are acting up", ... it is all bad Customer Service to me. Fix it.
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