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Regarding RTF conversions. RTF is the second worst supported format for conversions, ahead of only PDF. You may have better luck if you convert the RTF to HTML first (you can use Save as HTML in word)
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Aaah, that's the sort of thing I need - "you're wasting your time fishing there at RTF - try down at the HTML pool or the epub bend in the river."
So, I'll pick up all my equipment and move along the banks a bit ...
Wish me luck - I'm sure I'll land one soon.
Ken