Quote:
Originally Posted by sladflob
I must concur... really awful customer service. I raised an issue with them regarding the inconsistent lighting on my KA1 because the store I bought it from is out of stock. It's taken a week of back and forth with them, sending photos etc, to get to the point where they tell me they can replace the unit but I'll have to pay for overseas postage (I'm in Australia).
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If you bought it from an Australian store and they're out of stock and can't issue a replacement, they owe you a full refund. This is surely a much better option than paying to post it overseas.
https://www.accc.gov.au/consumers/co...replace-refund