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Old 10-13-2016, 11:23 PM   #76
Terisa de morgan
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Quote:
Originally Posted by allovertheglobe View Post
And in terms of unhelpful customer support: I know it's frustrating on your end, but on the other side the rep cannot magically come up with a solution or fix the firmware, that's the job of the engineer(s), who conveniently don't interface with you... and while the rep can forward the issue, they cannot enforce any kind of urgency.

Sometimes all the rep can do is try to be polite and suggest a generic solution, even if he/she knows it won't do much :/
Well, not a magical solution but listening to the customer. When you give information, and they have you some time following generic instructions you have said you've already done and then ask again about the initial info and say "nothing can be done" or "I'll give the info"...
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