Kobo has worst service ever
The Aura One I received has either dust or stuck pixels, very uneven backlighting - and as my first Kobo I'm realizing how buggy and slow the software is. I also have battery drain. I've been attempting to get an RMA for weeks, and the responses are slow, they don't read the previous part of the email thread, and are clearly only cut & paste responses. They repeatedly ask for new pictures and copies of the invoice. I emailed executive care and they ignored me. At this point I don't care if their devices are the holy grail - that level of service is completely unacceptable. I'm about to go on a negative social media tear, because their indifference is unacceptable in modern retailing. Kobo may be an underdog compared to Amazon but Rakuten is no start up trying to find their way. Clearly, they just don't care.
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