Quote:
Originally Posted by Amaryllis
Harlequin's response to my email about the points was less than helpful - it was, word for word (including layout & spacing) identical to the email they sent me Sept. 29th saying it would take 3-7 days for the points to show in my account. Well, I submitted the receipt Sept. 19th, so by my count, it has now been 22 days.....
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Sorry to hear that. They normally have really good customer service, at least that's always been my experience. There's been times it took a few emails to straighten things out, but not usually the extended wait time between emails.
I would try calling them. 1-800-847-8270 is the number they list in the FAQ.