Thread: Changed my Kobo Password/No books
View Single Post
Old 10-11-2016, 06:12 PM   #3
DNSB
Bibliophagist
DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.DNSB ought to be getting tired of karma fortunes by now.
 
DNSB's Avatar
 
Posts: 46,997
Karma: 169810634
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
Quote:
Originally Posted by bookwurm70 View Post
Because of an online security breach with one of my online accounts, I decided to change all my passwords for all my online accounts, including Kobo. I had not changed my Kobo password since I was first a customer, like 7 years ago.

So, thinking that I'd need to update the passwords in my new Kobo Aura One, I logged out and logged back in using the new password. It logged me in under the new password (and will not take the old password).

However, my books are empty!! When I log in to my Kobo Account online using the new password, my whole library is there. But it won't download them on to my Kobo Aura One! My library is still working on my original Kobo Aura, and even updating with new purchased books, despite the fact that it is logged in with the old password.

Help! Anyone ever experience this? I send a help request to Kobo, but no response yet.
Did you do the new password from the KA1 or using the Kobo Desktop application? That it is working on your Aura with the old password almost suggests that Kobo's servers are not synchronizing your account properly.
DNSB is offline   Reply With Quote