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bookwurm70 · 10-11-2016, 02:38 PM

Because of an online security breach with one of my online accounts, I decided to change all my passwords for all my online accounts, including Kobo. I had not changed my Kobo password since I was first a customer, like 7 years ago.

So, thinking that I'd need to update the passwords in my new Kobo Aura One, I logged out and logged back in using the new password. It logged me in under the new password (and will not take the old password).

However, my books are empty!! When I log in to my Kobo Account online using the new password, my whole library is there. But it won't download them on to my Kobo Aura One! My library is still working on my original Kobo Aura, and even updating with new purchased books, despite the fact that it is logged in with the old password.

Help! Anyone ever experience this? I send a help request to Kobo, but no response yet.

10-11-2016, 02:38 PM	#1
bookwurm70 Addict Posts: 265 Karma: 89314 Join Date: Nov 2009 Location: Southern Illinois Device: eSlick, Pocketbook IQ, iPad, Kobo Aura, Kobo Aura ONE	Changed my Kobo Password/No books Because of an online security breach with one of my online accounts, I decided to change all my passwords for all my online accounts, including Kobo. I had not changed my Kobo password since I was first a customer, like 7 years ago. So, thinking that I'd need to update the passwords in my new Kobo Aura One, I logged out and logged back in using the new password. It logged me in under the new password (and will not take the old password). However, my books are empty!! When I log in to my Kobo Account online using the new password, my whole library is there. But it won't download them on to my Kobo Aura One! My library is still working on my original Kobo Aura, and even updating with new purchased books, despite the fact that it is logged in with the old password. Help! Anyone ever experience this? I send a help request to Kobo, but no response yet.